Skip to main content
Skip navigation

FI Transition Fact Sheet

By November 15, 2021November 23rd, 2021News
MassHealth PCA Program

FI Transition Fact Sheet

PCA FI Tempus Transition Flyer in Spanish

Updated 11/1/21


  • Beginning January 1, 2022, Tempus Unlimited will become the only Fiscal Intermediary (FI) serving the MassHealth Personal Care Attendant (PCA) and MFP Self-Directed Waiver programs


  • All Consumer-employers and PCAs who DO NOT CURRENTLY use Tempus Unlimited as their FI must complete and return paperwork to Tempus Unlimited before December 17, 2021, at the very latest.
    • Note: If a consumer or PCA currently uses Tempus Unlimited as their FI, they do not need to take any action
  • Tempus has already mailed pre-filled forms to all Consumers and PCAs who are affected by the transfer.
    • Any Consumer/PCA who has already received their forms must complete them and return them to Tempus Unlimited right away
    • Any Consumer/PCA who has not received the forms should contact Tempus Customer Service and/or visit the Tempus transition website. Tempus will mail new pre-filled forms to any Consumer or PCA, upon request.


  • Consumers and PCAs can complete their forms by:
    • Filling out the pre-filled forms they received in the mail
    • Contacting Tempus to ask for pre-filled forms to be mailed to their home
    • Filling out their forms online through the Tempus “Paperworkr” application (for more information, visit the Tempus transition website, or call/email Tempus customer service)
    • Downloading blank forms from the Tempus transition website and filling them out


  • Completed forms should be immediately returned to Tempus by email, mail, or fax:
    • Email:
    • Fax: (800) 359-2884
    • Mail: 600 Technology Center Dr., Stoughton, MA 02072


  • Consumers or PCAs with questions can also join an online help session, hosted by Tempus staff:
    • Help sessions are hosted three times per week:
      • Mondays from 4pm-5pm
      • Wednesdays from 9am-10am
      • Friday from 12pm-1pm
    • Help session links and information can be found by visiting the Tempus transition website and clicking “Get Help”


Consumers or PCAs with questions should:


Contact Tempus Customer service at:

877-479-7577 or




We strive to provide the community with information about the latest News, Updates and Events.
Stay up to date, head over to CLW’s Events Page!

Like us on Facebook
Follow us on Instagram
Click to listen highlighted text!